Return Policy
At Fluffy Fur, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Used pet products
- Personalized/custom items
- Gift cards
- Clearance or sale items
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.
We will work quickly to resolve the issue.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed back to your original payment method within several business days.
Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping fees are non-refundable.
Order Cancellations
Orders may only be canceled within 12 hours after being placed. Once processing has started, orders can no longer be canceled.
Contact Us
For return or refund requests, contact us at:
Email: saniebasagan@gmail.com
Thank you for shopping with Fluffy Fur! 🐾