FAQs
How long does shipping take?
Orders typically arrive within 7–15 business days depending on your location and shipping demand.
How can I track my order?
Once your order has shipped, you will receive a tracking number by email. You can track your order using:
How long does order processing take?
Orders are usually processed within 1–3 business days.
Do you ship internationally?
Yes! We currently ship to multiple countries worldwide.
Can I cancel my order?
Orders can only be canceled within 12 hours after placing them. Once processing begins, cancellations may no longer be possible.
What if I receive a damaged item?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.
What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.
Why is my tracking not updating?
Tracking updates may take several days to appear after shipment. This is normal during processing and transit.
Do you offer refunds?
Yes. Please review our Return & Refund Policy for complete details regarding refunds and returns.
How can I contact you?
You can contact us anytime at:
Email: saniebasagan@gmail.com
We’ll do our best to respond as quickly as possible! 🐾